Frequently Asked Questions
cb111 answers to all your questions
From opening an account to withdrawing money via bKash, from bonuses to cricket betting — you will find clear and detailed answers about everything at cb111 right here.
cb111 is a safe and reliable platform for online gaming players in Bangladesh. Below we have arranged the most frequently asked questions into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find the answer to your question here, contact our 24/7 Bengali live chat support.
Account and Registration
To open an account at cb111 you need an active mobile number, a valid email address and a strong password. The registration process is fully online and takes just a few minutes. Please note that only people aged 21 or above can open an account at cb111.
No, under cb111 rules each person may operate only one account. If multiple accounts are found belonging to the same person, they may be closed and the associated balance is at risk of being forfeited. It is important to follow this rule strictly in order to maintain a fair and safe gaming environment.
If you have forgotten your password, use the "Forgot Password" option on the cb111 login page — a reset link will be sent to your registered mobile number or email. Entering the wrong password multiple times may temporarily lock your account. In that case, contact our 24/7 Bengali live chat support and we will resolve it quickly.
Yes, you can update your email, mobile number and password from the profile settings of your cb111 account. Some changes may require identity verification. Our support team is always ready to help you with any difficulties.
Absolutely. cb111 is fully optimised for mobile browsers. The site runs smoothly on any Android or iOS smartphone browser. Login, deposit, withdrawal and all types of games are available on mobile — no separate app download is needed.
Deposits and Withdrawals
cb111 currently accepts deposits via four methods — bKash, Nagad, Rocket and direct bank transfer. The minimum deposit amount is ৳500 for each method. Deposits are generally credited instantly or within a few minutes.
Deposits from bKash to cb111 are generally processed instantly. Your cb111 account balance is updated within a few minutes of making the deposit. Bank transfers may take slightly longer. If you experience any issue, let us know immediately via live chat.
Withdrawals from cb111 usually take between 15 minutes and 2 hours to complete. The minimum withdrawal amount is ৳1,000. Withdrawals via bKash and Nagad are generally the fastest. Submitting accurate details helps the process complete more quickly.
cb111 does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply its own transaction charges. Check the relevant service's own app or website for the latest fee information.
Yes, you can deposit money at cb111 using both Nagad and Rocket. The minimum deposit amount is ৳500 for each method. The steps are the same as for bKash — select the correct method on the cashier page and follow the instructions.
The most common reasons for a rejected withdrawal are — wagering requirements on a bonus not yet met, a security verification still pending, or a request below the minimum amount. Contact cb111 live chat support for help with your specific issue — we will resolve it quickly.
Games and Rules
To bet on BPL or any cricket match, log in to your cb111 account and go to the Sports section. Then select your preferred match and place your bet on the market of your choice (match winner, total runs, wickets, etc.). The minimum amount and odds for each bet are shown clearly on the match page.
cb111 offers sports betting (cricket, football, kabaddi), slot games (PG Soft, JILI, Pragmatic Play), live casino (Ezugi, Evolution Gaming), fishing games, crash games including Aviator, and much more. The collection from world-class game providers is updated regularly.
RTP (Return to Player) is the theoretical average percentage of total bets that a game returns to players over the long term. All games at cb111 run on software from certified providers, so fair play is assured. For RTP information on a specific game, check the relevant provider's website.
No, all games at cb111 — including live casino games — are played directly in the browser. There is no need to download or install any app or software. A good internet connection and any modern browser are all you need.
Aviator is a crash game developed by Spribe. A plane takes off and the multiplier increases steadily. You must "Cash Out" before the plane flies away — otherwise you lose your bet. The longer you wait the higher the multiplier grows, but the risk also increases. You will find detailed instructions on the Aviator page at cb111.
Yes, cb111 supports live sports betting — odds change in real time during a match and you can place a bet at any moment. Enjoy in-play betting on Bangladesh Tigers T20 matches, IPL, and all other live matches.
Bonuses and Promotions
Open a new account at cb111 and make your first deposit to receive a 120% welcome bonus — up to ৳8,000. That means depositing ৳5,000 gives you a ৳6,000 bonus for a total balance of ৳11,000. A minimum deposit of ৳500 is required to claim the bonus.
A wagering requirement means you must place bets a specified number of times before you can withdraw bonus funds. The wagering requirement for the cb111 welcome bonus is 20 times (20x). That means if you receive a ৳1,000 bonus you must complete ৳20,000 in betting turnover before you can make a withdrawal.
cb111 has five VIP tiers — Bronze, Silver, Gold, Platinum and Diamond. The more you play, the higher the tier you reach. The weekly cashback increases at each tier: Bronze up to 0.3%, Silver 0.6%, Gold 0.9%, Platinum 1.2% and Diamond 1.5% weekly cashback.
Yes, VIP weekly cashback is generally added to your account automatically at the start of each week. Cashback is calculated based on your net loss from the previous week. If you have any questions about the exact amount or credit schedule, ask via live chat support.
Yes, cb111 runs limited-time promotional offers during Eid, Pohela Boishakh, Victory Day and other special occasions. To hear about these offers first, check the cb111 promotions page regularly and ask for updates via live chat.
Security and Responsible Gaming
Yes, cb111 uses SSL encryption to protect your personal information and financial transactions. Our platform operates in accordance with modern cybersecurity standards. Your information is never sold or shared with third parties.
Yes, cb111 strictly follows an adults-only policy. Only people aged 21 or above may open an account and play at cb111. Keeping minors away from gaming is part of our social responsibility.
Yes, at any time you can request a temporary or long-term suspension (self-exclusion) of your account through the cb111 support team. Gaming is for enjoyment — if you ever feel you are exceeding your limits, let us know right away via live chat.
cb111 places the highest importance on responsible gaming. We offer deposit limits, betting limits and self-exclusion. If you feel that gaming is having a negative effect on your daily life or finances, take a break and read our responsible gaming page.
All games at cb111 run on software from world-class certified providers such as PG Soft, JILI, Pragmatic Play, Spribe and Evolution Gaming. These providers use certified Random Number Generators (RNG) in their games, so results are completely random and unbiased.
Contact cb111's 24/7 Bengali live chat support immediately and request a temporary lock on your account. Also change the password of your registered email or mobile. For your security going forward, use a strong password and never share your login details with anyone.
Still have questions? Contact support
Our Bengali support team is available seven days a week, twenty-four hours a day to answer any of your questions. Connect via live chat — you will usually get a resolution within a few minutes.
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Support hours
24/7 — Bangladesh Standard Time (BST, UTC+6)